Junior Helpdesk & InfoSec Support Specialist
October 27, 2025
Open
Open
Location
Vietnam
Occupation
Full-time
Experience level
Entry-level
Job Summary
Take the clearer route to smart career growth. At clearer.io, we’re reimagining eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps. Our mission is straightforward yet powerful: to empower our partners with solutions that streamline their operations, foster customer trust, and drive sustainable growth. We’re not just about technology - we’re about making eCommerce smarter, simpler, and more impactful, delivering solutions that inspire confidence and create real results.With fresh investment and rapid growth, this is the perfect time to join our journey. When you become part of clearer.io, you step into a role where your work truly matters. Here, you’ll have the opportunity to own your projects, drive outcomes, and make an impact within a supportive, diverse team of professionals dedicated to customer success. We value clarity, results, and a customer-centric approach that keeps us focused on delivering real value to our partners every step of the way.
If you’re ready to cut through the clutter and focus on what really matters in a dynamic eCommerce landscape, clearer.io is the place to grow, lead, and shape the future of online retail. Join us, and be part of a team that’s committed to making eCommerce clearer, more efficient, and more rewarding for everyone.
Your Impact:
As a Junior Helpdesk & InfoSec Support Specialist, you'll keep clearer.io's team productive and secure by providing responsive IT support and maintaining critical security processes. Working closely with the Technical Operations Manager, you'll gain hands-on experience with IT operations, information security, and compliance in a fast-growing SaaS environment. This role is ideal for someone early in their career (1–2 years of experience) who wants to build a strong technical foundation while learning directly from senior leadership.
You will work remotely from Vietnam and handle day-to-day support requests, track security and compliance tasks, and ensure nothing falls through the cracks - all while developing skills that will accelerate your career in IT operations. The ideal candidate is curious, detail-oriented, and eager to take ownership of routine but essential tasks that keep our globally distributed team running smoothly.
What You’ll Do:
- Provide first-line IT support for internal team members via Slack, email, or ticketing system, including troubleshooting common issues with Google Workspace, Jira, Confluence, and basic macOS/Windows laptop problems (shared responsibility for time zone coverage).
- Escalate complex technical issues to the Technical Operations Manager with clear documentation of the problem and troubleshooting steps already taken.
- Process routine account provisioning and deprovisioning following documented procedures, and track pending access requests to ensure timely completion.
- Maintain accurate inventory records of all company hardware (laptops, monitors, accessories) and user access across key systems for audit purposes.
- Monitor device compliance and security coverage, including tracking MDM (Rippling) compliance status and EDR (Endpoint Detection and Response) coverage, flagging any gaps or non-compliant devices.
- Conduct monthly software license audits (e.g., ChatGPT, Cursor) to identify unused or underutilized seats for reallocation and cost optimization.
- Track phishing simulation results and flag users who may need additional security awareness training.
- Assist with compliance documentation collection for SOC2/GDPR audits by gathering screenshots, logs, and required evidence.
- Update and maintain internal IT documentation and FAQs based on recurring support requests and common issues.
- Monitor shared inboxes daily (e.g., info@, accounts@) to triage urgent requests, filter spam, and escalate priority items to the Technical Operations Manager.
What you’ll bring:
- 1–2 years of professional experience in IT support, helpdesk, or a related technical role.
- A degree or diploma in a technical field such as Information Systems, IT, or a related discipline.
- Strong written and verbal English communication skills.
- Hands-on experience with Google Workspace administration (account setup, groups, permissions).
- Basic understanding of IT and security concepts (identity and access management, MFA, phishing awareness).Comfort with hardware tracking and inventory management.
- Familiarity with ChatGPT or other AI tools for productivity and problem-solving.
- Experience with automation tools (Zapier, APIs, Python, or similar) and a mindset for identifying and automating manual, repeatable processes.
- The standard working hours are 8:00 AM - 5:00 PM, with a 1-hour break from 12:00 PM - 1:00 PM. However, flexibility may be required to work within a 7:00 AM - 8:00 PM window to support collaboration with our globally distributed team, while maintaining a standard 8-hour workday.
- Exposure to compliance or security frameworks (SOC2, ISO27001, GDPR).
- Experience with Apple Business Manager, Rippling (MDM), and CrowdStrike (EDR).Background in a SaaS or startup environment.
- We're looking for someone who is curious, dependable, and knows when to ask for help - someone who takes pride in their work and believes in supporting the team's success.
Preferred:
Qualities:
Why clearer.io?
- Customers at the heart: We make our customers the stars of our show and help them thrive. When they grow, so do we. We obsess over their needs so we can dream big on their behalf.
- Purposeful progress: We harness our ingenuity to keep leveling up and growing stronger. We take initiative, think boldly, and don’t settle for the status quo. Every risk teaches us something new.
- Endless innovation: We take action, refine our work, and drive meaningful growth for each other and our customers. Humble in our pursuit, we continuously seek to improve. We ask ‘How can we help?’ striving always to make a meaningful.
- Always open: With transparency we simplify the complex, collaborate globally and empower everyone. We believe openness in our communication - with customers, partners, and team members - is essential for building strong relationships.
- Work remotely from anywhere that brings you happiness.
- Sign-on bonus
- Performance-based Year-End Bonus: Recognizing and rewarding your individual contributions.
- Wellness Allowance: Support for classes promoting physical and mental health.
- Time Off: 20 days/year, in addition to Vietnam holidays.
- MacBook Provided.
- Collaborative Events: Offline meet-ups, monthly gatherings and year-end party.
- Continuous Learning: Technical and general workshops, online resources.
- Health and Wellness Benefits: Generali Health Care, annual check-up.
- International Exposure: Enhance expertise and English communication skills.
Clear Benefits:
Be a part of clearer.io - where your expertise fuels real change in eCommerce. Come and join us- it’s clear we’re the place to be!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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Clearer.io
Increase conversions and avoid confusion as you enhance product discovery, optimizing the customer journey. Take the Clearer route to smart growth. At Clearer.io, we're on a mission to simplify and supercharge ecommerce success. Formerly known as AppHub, we've evolved our identity to better reflect our commitment to clear, fast, and impactful solutions for growing online businesses. We provide cutting-edge tools designed to optimize the entire shopping journey, from customer acquisition to conversion and beyond. By empowering ecommerce brands with user-friendly technology, actionable insights, and dedicated support, we help businesses streamline their operations and grow with confidence. Our vision is straightforward: make ecommerce tools that are powerful yet simple, flexible yet reliable. We're here to make things clearer—so businesses can focus on what they do best: delivering great products and experiences to their customers. Let's build a brighter future for ecommerce, together.
HQ Location
Boston, Massachusetts
Company size
1-10
Founded in
Industry
Information Technology & Services