Global Service Desk - IT Helpdesk (Junior) Night Shift
SPS tuyển dụng vị trí hỗ trợ CNTT ca đêm, dành cho ứng viên tại TP.HCM hoặc làm remote. Công việc toàn thời gian với mức lương cạnh tranh và nhiều phúc lợi như bảo hiểm sức khỏe, thưởng, đào tạo chuyên môn. Bạn sẽ là thành viên của Global Service Desk, phụ trách hỗ trợ L1, xử lý sự cố cho người dùng toàn cầu về Windows, iOS, Android, Microsoft 365 và thiết bị phần cứng.
Ứng viên cần tối thiểu 1 năm kinh nghiệm help desk, từng làm kỹ thuật viên L1/L2, khả năng làm việc độc lập, chú ý chi tiết và giao tiếp tiếng Anh C1. Ưu tiên có chứng chỉ Microsoft Endpoint Management hoặc ITIL. Môi trường làm việc quốc tế, nhiều cơ hội phát triển, thử sức với khách hàng toàn cầu.
Global Service Desk - IT Helpdesk (Junior) Night Shift
Company: SPS
Company description: Business models are being redefined. By new technologies, economical shifts and changing expectations for smarter ways of working. That’s where SPS comes in.
Headquartered in Switzerland and active in 20+ countries, we help leading enterprises in banking, insurance, and healthcare transform how they work. From technology-driven process outsourcing to smarter workplace solutions. With 8,500 colleagues worldwide, we approach every challenge as an opportunity, bringing passion and innovation to everything we do.
Discover how we create impact and turn possibility into reality: www.spsglobal.com.
Primary description: SPS · Ho Chi Minh City, Vietnam (Remote)
Description: Job Overview: The Global Service Desk Team Member - DWPS Operations Specialist will be a part of service desk technicians team. The team is primarily an L1 support team providing incident and request management to a global business. In this role you will be expected to efficiently and effectively manage the day-to-day tickets, ensuring that all work is recorded, updated, and resolved in line with the teams policies.
Duties & Responsibilities
- Provide L1 end user support, analyzing and fixing issues where appropriate or escalating when required.
- Onsite and Remote issues troubleshooting Level 1 Support around:
- Windows Administration: iOS and Android Enterprise Microsoft 365
- Computer hardware (laptops, screens, peripherals, docking stations etc.)
- Office equipment like Printers, Scanners, Multi-Function Print devices.
- And other systems or applications based on Standard Operating Procedures
- Work on system and support documentation.
Required Skills and attributes
- At least 1 year of experience in working as help desk supporter.
- Experience working as a support technician in an L1 or L2 capacity.
- Accuracy and attention to detail, with good prioritizing skills
- Ability to work unsupervised using own initiative.
- Excellent communication skills, with a customer-oriented approach, languages: English – at least C1
- Nice to have Microsoft Endpoint Management certification, ITIL certification
Location: Ho Chi Minh City, Vietnam
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