Virtual Assistant - Asia
Vị trí Trợ lý ảo toàn thời gian tại Scalesource, làm việc từ xa tại Việt Nam, với mức lương 1.200 USD/tháng. Công việc tập trung 50% hỗ trợ khách hàng qua đa kênh liên lạc và 50% hỗ trợ hành chính - nhập liệu, xếp lịch, hỗ trợ hợp đồng cho nhân sự quản lý. Yêu cầu có thiết bị làm việc, kết nối internet ổn định, và giao tiếp chuyên nghiệp qua Zoom.
Ứng viên cần 2+ năm kinh nghiệm hỗ trợ khách hàng hoặc hành chính, tiếng Anh C1/C2 thành thạo, ưu tiên biết sử dụng Google Workspace, CRM, Zoom, RingCentral. Nhiệm vụ ứng viên bao gồm xếp lịch, tư vấn khách hàng, hỗ trợ nhập liệu và báo cáo, quản lý hệ thống nội bộ.
Description
Location: Remote (Work from Home)
Schedule: 8-5 Mon-Fri (PST;CST;EST)
Compensation: $1,200 USD per month
ABOUT THE COMPANY
We operate in the residential and consumer services industry, offering a combination of solutions such as property improvement, home maintenance, and customer-focused programs. Our mission is to provide reliable, high-quality services that bring value to households and communities, while ensuring smooth operations and outstanding client support.
ROLE DEFINITION
We are looking for a full-time Virtual Assistant with a hybrid focus: 50% on customer service and 50% on administrative support. This position will be a key role in daily operations, ensuring smooth communication with clients while also providing essential support to management and sales staff.
WHO ARE WE LOOKING FOR
A professional, detail-oriented, and proactive individual who can balance both client-facing interactions and back-office tasks. The ideal candidate is tech-savvy, comfortable handling multiple platforms, and can manage priorities independently.
RESPONSIBILITIES
1. Customer Service (50%)
- Respond to customer inquiries via phone, email, SMS, and live chat.
- Qualify potential clients using provided scripts and document lead information in the CRM.
- Schedule and confirm appointments, ensuring optimized calendar coordination.
- Manage follow-ups with customers, including feedback collection and review requests.
2. Administrative Support (50%)
- Support sales staff with document preparation, data entry, and reporting.
- Follow up on outstanding tasks and ensure deadlines are met.
- Assist with managing internal systems (CRM, spreadsheets, task trackers).
- Provide ad-hoc support to management, including research and preparing reports.
QUALIFICATIONS
- High school diploma or equivalent; further education preferred.
- 2+ years of experience in customer service and/or administrative support.
- Excellent communication (C1/C2 English required).
- Strong organizational skills and ability to multitask effectively.
- Comfortable being on the phone and engaging with customers.
- Desirable: Proficiency with RingCentral, Zoom, Google Workspace, and CRM/ATS platforms (e.g., Workable, HubSpot).
Requirements
- Professional remote setup and reliable internet.
- Strong Zoom presence and professional communication.
- Must be able to balance client interactions with administrative duties.
- Introductory video submission required as part of the hiring process.
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