Vietnamese-English Bilingual Patient Care Coordinator - ZR_24433_JOB
Join a modern, tech-forward eye care practice as part of their remote team delivering exceptional patient service. This full-time, freelance opportunity operates on a 4-day workweek schedule (10-hour shifts, Pacific Time), with rotating days off. As a vital liaison between patients and clinicians, you'll manage scheduling, insurance verification, and inbound/outbound communications using various digital platforms. The position offers remote training, immediate hiring, and long-term stability. Benefits include **permanent remote work**, **HMO coverage** (in eligible locations), and an **hourly rate based on qualifications**.
Ideal candidates are **fluent in Vietnamese**, possess excellent communication skills, and have prior experience in **healthcare administration or customer service**. Strong multitasking, computer proficiency, and attention to detail are essential. A reliable **high-speed internet connection** and quiet home workspace are required. Spanish fluency is a plus. Candidates must be available during Pacific Time business hours, comply with **HIPAA standards**, and work as **independent contractors**.
This is an excellent chance to build your career in a fast-growing healthcare environment that values innovation, flexibility, and a patient-first approach—all from the comfort of your home.
This is a remote position.
- 8:00 am to 7:00 pm, Costa Mesa, CA, Pacific Time (with 1-hour unpaid break
- 40 hours per week, 10 hours a day, 4 days a week
- Day off will rotate and can either be on Wednesday, Thursday, or Friday depending on the week.
- Serve as the primary point of contact for patient communications, handling both inbound and outbound calls with professional courtesy
- Manage patient scheduling system to coordinate appointments efficiently
- Process patient inquiries through multiple channels including phone, email, and text messaging
- Conduct insurance verification and benefits coordination
- Execute vital administrative tasks to support practice operations
- Maintain detailed patient records and correspondence
- Coordinate with the medical team to ensure smooth patient care workflow
- Facilitate patient follow-ups and appointment confirmations
- Provide exceptional customer service while maintaining strict patient confidentiality
Requirements
- Proven track record of professional communication skills and phone etiquette
- Must be fluent in speaking Vietnamese
- Strong multitasking abilities in a fast-paced environment
- Proficiency with computer systems and ability to learn new software platforms
- Previous experience in healthcare administration or customer service preferred
- Excellent organizational and time management skills
- Ability to maintain composure and professionalism in all patient interactions
- Reliable high-speed internet connection and quiet home office space
- Spanish language skills a plus but not required
- Must be available during standard business hours (Pacific Time)
- Commitment to patient confidentiality and HIPAA compliance
- Detail-oriented with strong problem-solving abilities
Benefits
- HMO coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
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