Customer Support Specialist
inDrive, a rapidly expanding global urban mobility platform, is hiring a Customer Support Specialist to join its Customer Service department. This is a remote role based in Ho Chi Minh City, Vietnam, offering a gross monthly salary of 14,714,000 VND. The position operates on a 2/2 rotating shift schedule. Core responsibilities include handling customer interactions via chat, calls, and email, providing timely and professional responses, documenting inquiries, and ensuring satisfactory resolution of issues. This role provides clear opportunities for career advancement and professional development within a global tech company that has operations in over 982 cities worldwide.
Ideal candidates will have strong digital literacy, including familiarity with Google Workspace (Sheets, Docs), and the ability to type at least 100 words per minute. Previous experience using CRM platforms such as Salesforce, Zendesk, or Zoho is preferred. Excellent verbal and written communication skills and a good command of the relevant local language are essential. Knowledge of the e-hailing, travel, or courier industries will be advantageous.
All applicants should submit their CVs in English to be considered. Successful candidates can look forward to working as part of an international team that's committed to creating social impact and empowering communities through fair pricing and innovation. The role also includes an initial training program to help new hires integrate seamlessly into the team.
About inDriver
inDriver is an international ride-hailing service headquartered in Mountain View, CA. The inDriver app's downloads exceed 150M, operating in more than 600+ cities across 45 countries.
We are expanding our presence in Southeast Asia and currently looking for a Customer Service Specialist to join our Customer Service department. This position is based in Ho Chi Minh City, Vietnam.
Please note that CVs in English will be considered primarily. We are increasing our team and looking for an ambitious person who wants to start a career in a rapidly growing IT-company.
Responsibilities
- Handle multiple conversations (chats/calls/emails) simultaneously with customers.
- Respond to customer inquiries promptly and professionally.
- Document customer interactions and update customer records.
- Follow up on unresolved issues to ensure satisfactory resolution.
- Exceed customers' expectations in terms of customer service and accurate information.
Requirements
- Digital literacy and data entry skills.
- Proficiency in Google products knowledge (Google Sheets, Google Docs).
- Product knowledge in E-Hailing, Product & Services, and Travel/Couriers.
- Competent verbal and written communication skills.
- Good language proficiency (depending on the supported country).
- Typing skills (minimum 100 words per minute).
- Experience in using Customer Service CRM such as SalesForce, Zendesk, or Zoho.
Working Terms
- Basic gross salary of 14,714,000 VND.
- Unlimited opportunities for professional and career growth.
- The opportunity to become part of an international team of professionals in the global IT industry.
- Initial training provided.
Working hours: 2/2 shift work.
We offer all the conditions for professional and personal growth within a rapidly growing tech company.
Your resume will be considered within 14 calendar days. If your experience meets our requirements, we will contact you. If you receive no feedback, it means there are currently no suitable vacancies for you.
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