International Operations - P2P
Binance đang tuyển vị trí vận hành quốc tế nhóm P2P làm việc từ xa, hỗ trợ quản lý và phân tích hiệu suất nền tảng tại LATAM. Ứng viên sẽ phối hợp với các bộ phận sản phẩm, risk, compliance nhằm đảm bảo vận hành an toàn, cân bằng thanh khoản, xử lý quy trình đối soát thương nhân, giám sát giao dịch và phân tích thị trường. Mức lương, phúc lợi cạnh tranh cùng nhiều cơ hội phát triển nghề nghiệp, tham gia các dự án đổi mới và môi trường làm việc linh hoạt.
Yêu cầu ứng viên tốt nghiệp các ngành Kinh doanh, Kỹ thuật, Tài chính, tối thiểu 2 năm kinh nghiệm ở lĩnh vực liên quan (P2P, fintech, ngân hàng hoặc sàn giao dịch crypto). Cần hiểu rõ thị trường LATAM, quy định địa phương và thành thạo các công cụ phân tích dữ liệu (Excel, SQL). Cần giao tiếp tiếng Anh hiệu quả, biết thêm tiếng Tây Ban Nha/Portuguese/Trung là lợi thế.
Responsibilities
- Monitor daily P2P platform performance across LATAM, including liquidity, order success rates, disputes, and user behavior.
- Identify operational bottlenecks and propose data-driven solutions to improve platform efficiency and user experience.
- Coordinate with risk and compliance teams to ensure safe marketplace operations and adherence to local regulatory requirements.
- Execute operational workflows such as merchant vetting, transaction monitoring, quality review, and policy enforcement.
- Analyze P2P market trends, pricing dynamics, payment methods, and competitive landscape across LATAM markets.
- Support merchant ecosystem development: onboarding, performance tracking, incentive programs, and quality improvements.
- Ensure balanced liquidity across key fiat pairs and payment channels for multiple LATAM countries.
- Build dashboards, reports, and performance metrics to track LATAM P2P market conditions and internal KPIs.
- Monitor key indicators such as spread competitiveness, completion rate, cancellations, and fraud patterns.
- Provide periodic business insights to internal teams, contributing to strategy and roadmap decisions.
- Work closely with the product team to communicate regional needs, test new P2P features, and support local rollout.
- Partner with marketing and community teams on regional campaigns, payment method expansion, and user education.
- Collaborate with customer support and dispute resolution teams to ensure efficient handling of user cases.
Requirements
- Bachelor’s degree in Business, Economics, Finance, Engineering, or a related field.
- 2+ years of experience in P2P operations, marketplace operations, crypto exchanges, fintech, banking, or payment platforms.
- Strong understanding of LATAM’s crypto landscape, including major markets, regulations and user behaviors.
- Analytical mindset with proficiency in Excel, SQL, or data visualization tools.
- Ability to operate in a fast-paced, high-pressure environment with attention to detail and a sense of ownership.
- Fluency in English is required to be able to coordinate with overseas partners and stakeholders. Additional languages (Spanish, Portuguese or Chinese) would be an advantage.
Nice To Have
- Previous experience with merchant management in a P2P or marketplace environment.
- Familiarity with anti-fraud methods, transaction monitoring, or operational risk frameworks.
- Knowledge of crypto compliance practices in major LATAM jurisdictions.
- Passion for blockchain, financial inclusion, and decentralized technologies.
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