Customer Care Specialist with Marketing Support - Asia
Join a remote team for a reputable home care brand as a Customer Care Specialist, starting the first week of January. This full-time position (40 hours/week) offers $1,300 USD/month and the opportunity to positively impact the lives of seniors and individuals with disabilities. Key duties include handling inbound and outbound calls, managing dispatch and caregiver routing, supporting daily operations, and collaborating on marketing initiatives such as social media and community outreach.
Advanced English (C1) proficiency is required, along with demonstrated experience in customer service in high-volume environments. ServiceTitan expertise is mandatory for system management, price book maintenance, and workflow optimization. Candidates should possess strong communication, organization, and multitasking skills, plus the ability to support both operations and marketing functions.
Salary: $1,300 USD/month
Hours: Full-time, 40 per week
English: Advanced (C1)
Start Date: First week of January
Location: Remote
We’re hiring a Customer Care Specialist with strong operational and marketing support skills for a well-established home care brand that provides high-quality non-medical and private-duty nursing services for seniors and individuals with disabilities.
This role plays a key part in enhancing customer experience, increasing call volume, and supporting daily operations.
- Handle inbound calls with compassion and professionalism
- Support families and clients seeking home care services
- Manage dispatching and technician/caregiver routing to maximize utilization
- Make outbound calls for follow-ups, unsold estimates, and re-engagement lists
- Collaborate with the corporate marketing team
- Assist with social media content, remarketing, and promotional specials
- Help strengthen brand awareness and trust within the community
- ServiceTitan expertise (REQUIRED):
- Maintain and update the price book
- Adjust pricing guides
- Support overall system setup and workflow improvements
Contribute to HR, policy-making, and the creation of Standard Operating Procedures
- ServiceTitan experience is mandatory
- Advanced English (C1) English-only environment
- Customer service experience with high call volume
- Strong communication, organization, and multitasking skills
- Ability to support both customer care and marketing activities
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