Technical Support Engineer (1-year contract)
Vị trí kỹ sư hỗ trợ kỹ thuật thuộc Asiatek Consulting Vietnam, cho phép làm việc từ xa tại Việt Nam theo hợp đồng 1 năm, giờ hành chính từ thứ hai đến thứ sáu và có thể trực cuối tuần. Bạn sẽ chịu trách nhiệm giám sát hệ thống, xử lý sự cố cơ bản, báo cáo trạng thái, và phối hợp với các nhóm kỹ thuật nâng cao khi cần thiết.
Yêu cầu ứng viên có 1-3 năm kinh nghiệm trong lĩnh vực hỗ trợ kỹ thuật, thành thạo các công cụ giám sát như Grafana, Kibana, CloudWatch, Zabbix, sử dụng tiếng Anh trung cấp để cập nhật và báo cáo, và sẵn sàng làm việc theo ca. Ứng viên cần chủ động, có trách nhiệm và chú ý chi tiết khi làm việc độc lập từ xa.
About Asiatek Consulting Vietnam
In an era defined by rapid technological advancements, evolving business landscapes, and increasing digital threats, organizations need more than just solutions—they need a strategic partner that empowers them to navigate complexity with confidence. Asiatek Consulting Vietnam (ATS) is that partner.
With a commitment to innovation, integrity, excellence, and collaboration, ATS delivers an integrated suite of services across Talent Solutions, Consulting, IT Solutions, Cyber Security, and Fraud Prevention. Our approach is not just about solving today’s challenges—it’s about shaping a future where businesses thrive with agility, security, and sustainable growth.
At ATS, we blend expertise with cutting-edge technology to transform challenges into opportunities. Whether it’s building high-performing teams, driving digital transformation, securing critical infrastructure, or mitigating financial fraud risks, our tailored solutions are designed to optimize operations, enhance resilience, and accelerate success.
With a presence across Singapore, Indonesia, Thailand, India, Vietnam, Australia, the Philippines, Dubai*, Doha*, and Muscat*, we bring a deep understanding of regional market dynamics while leveraging global best practices to drive impactful results.
We don’t just deliver services—we co-create success stories with our clients. Let’s innovate together, turning vision into reality and challenges into strategic advantages.
Technical Support Engineer (1-year contract)
Company: Asiatek Consulting Vietnam
Location: Ho Chi Minh City, Vietnam (Remote)
Job Description
Working Hours: Remote work within the Vietnam timezone from 8 AM to 5 PM (Monday to Friday) with potential weekend shifts.
Number of Positions: 2
Contract Duration: 12 months contract
English Proficiency: Proficient in speaking and listening
Overview:
We are seeking a Technical Support Engineer to provide monitoring services and basic technical support for their operations. This role focuses on system dashboard monitoring, issue identification, problem escalation, and ensuring smooth system operations. Candidates must have effective communication skills in English and be willing to work on weekends.
Key Responsibilities
- Monitor system dashboards and alerts to ensure system stability and availability.
- Identify, log, and escalate incidents following standard operating procedures (SOP).
- Perform basic incident resolution and provide Level 1 technical support.
- Coordinate with L2/L3 teams when advanced technical support is required.
- Prepare daily/weekly reports on system status, alerts, and incident summaries.
- Participate in weekend shifts as per the schedule.
- Maintain timely communication and updates for all relevant parties in English.
- Adhere to operational guidelines and maintain comprehensive documentation records.
Requirements
- 1-3 years of experience in Technical Support/System Monitoring/IT Operations, or related roles.
- Basic knowledge of system monitoring tools (e.g., Grafana, Kibana, CloudWatch, Zabbix, etc.).
- Understanding of application logs, alerts, and incident handling processes.
- Basic knowledge of networking and infrastructure is advantageous.
- Ability to identify anomalies on system dashboards and report accurately.
- Strong problem-solving and analytical skills.
- English proficiency: Intermediate level or above (for updates and daily reporting).
- Ability to work shifts, including weekend support.
- Responsible, detail-oriented, and capable of working independently in a remote work environment.
Skills: Please refer to the requirements section above.
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