Program Manager - Enterprise (APAC)

About Emeritus

Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It collaborates with more than 80 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China.

Emeritus’ short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies, and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors, and coaches has educated more than 350,000 individuals across 80+ countries.

The Emeritus Group has more than 1,750 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. The company is backed by the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, GSV Ventures, Peak XV, Bertelsmann, CPPIB, Accel, and SoftBank Vision Fund 2.

Why learn through Emeritus?

Emeritus offers a high-quality online learning experience to help individuals learn in-demand skills to take their careers to the next level.

Program Manager - Enterprise (APAC)

Location: Vietnam, remote

Key responsibilities of the role: We are looking for an experienced Program Manager to support the operations and delivery of our blended, online, and custom-curated programs for our Enterprise clients across Asia Pacific.

The role requires someone with a strong background in delivery of learning journeys, have comfort levels in interacting with faculty, clients, and management of technology platforms.

The Responsibilities include:

• End-to-end management of the program from planning to delivery
• Serve as primary day-to-day point of contact for client interactions and work with them on interdependencies to ensure the program is launched as per timelines
• Managing client relationship for the project - understand their expectations, create plans, deliver and regularly monitor program progress in line with client expectations
• Ensure seamless program delivery and learner experience - Organizing sessions, setting up zoom sessions or classroom sessions, managing setup, organizing pre-reads, managing program communications and program graduations
• Identify process gaps and help plug them by simplification of the process
• Ensuring goals are met in areas, including customer satisfaction, turnaround time, quality, and learner satisfaction
• Briefing faculty and other vendors on program objectives and session expectations

Key Skills:

• 6+ years of experience in managing delivery and operations of learning journeys
• Experience in interacting with faculty – aligning deliverables, scheduling meetings & sessions
• Experienced in providing client support from program initiation to program completion
• Knowledge of learning design principles & methodologies
• Video conference & MS office capabilities – Experienced with Zoom, Teams, WebEx, Word, Excel, PowerPoint
• Work on multiple projects and prioritize to meet deadlines
• Ability to communicate fluently, both verbally and written
• Experience in running online programs with a Learning Management System (LMS)

Candidates who are bilingual (English and Vietnamese) are preferred

Preference will be given to candidates based in Vietnam to facilitate in-country client coordination and session deliveries.

Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Location: Vietnam