Product Executive (Business Analyst Based)

About the Company - GemCommerce

GemCommerce, a pioneering full-service web design and development agency, specializes in empowering businesses on the Shopify platform. Since our inception in 2016, we have dedicated ourselves to revolutionizing the e-commerce landscape. Our comprehensive suite of services includes building innovative e-commerce apps, custom development tailored to e-commerce businesses, store setup, platform migration, webmaster services, and social media management for a global clientele.

At the heart of GemCommerce is our unwavering commitment to boosting online sales for our clients. We design each of our apps with a dual purpose: to enhance the shopping experience for consumers and to elevate sales for merchants. Our approach to e-commerce is focused on making it more accessible, efficient, and effective. This philosophy extends to our custom design and development projects, all aimed at fostering business growth for our clients.

Vision: To Empower the E-commerce Experience.

Mission: To build comprehensive storefront platforms that enhance customer experiences and drive sales growth.

GemCommerce has been developed as an ecosystem encompassing a variety of products and services designed to simplify the lives of brand owners and their teams, thereby boosting productivity and efficiency. Our goal is to provide solutions that not only meet the current needs of e-commerce businesses but also anticipate future challenges, ensuring our clients stay ahead in a competitive digital marketplace.

Job Title: Product Executive (Business Analyst Based)

Primary Location: Hanoi Capital Region (Remote)

Why we’re looking for you

We are seeking a Product Executive who will support the development and delivery of high-quality software products. This role will focus 80% of the time on writing clear documentation, organizing tasks effectively, and collaborating closely with the team to help ensure high-quality code is delivered on schedule. The remaining 20% will involve working with the PO and PD to identify bottlenecks in the user journey, categorize customer requests, and contribute to a customer-centric, vision-driven roadmap that prioritizes what matters most. You’ll work closely with our Product Owner, Product Designer, and Developers to bring value to our users. The ideal candidate is self-motivated, curious, and enjoys solving real problems. A strong sense of ownership, structured communication, and a desire to grow are essential for this role.

You’ll do

• Write clear and structured Product Specification Requirements and User Manuals to guide internal teams and end users
• Support customer discovery by collecting user feedback, identifying usability issues, and generating ideas to improve product experience
• Assist the Product Owner in managing product tasks and delivery, ensuring timelines and quality standards are met
• Collaborate closely with cross-functional teams (Design, Development, QA, Customer Success, Marketing) to ensure that the product meets their needs and that they have the necessary resources to promote and support the product
• Work together with PO and PD to conduct market and user research to understand user needs, behaviors, trends and contribute insights that support product strategy and feature planning
• Monitor and analyze product metrics, user behavior, and feedback to assess feature performance and propose improvements
• Stay up-to-date: You'll need to stay up-to-date with industry trends, competitor products, and new technologies that could impact the product

Key Qualifications

• 1-3 years of experience as a Business Analyst or 1+ years as a Product Executive at an IT Product, SaaS, or E-commerce company
• Familiarity with BA frameworks and Scrum/Agile methodologies
• Strong ability in writing clear documentation and organizing tasks effectively
• Proficient in English reading and writing, capable of reading technical docs and writing structured content. Basic verbal English communication is a plus
• Experienced with the e-commerce domain is a plus
• Strong problem-solving, critical thinking, and structured communication skills
• A proactive, self-motivated mindset with a desire to grow and improve
• A collaborative, friendly spirit with positive energy and a team-first attitude

Remuneration Package

• Salary range: Up to 25MIL
• Performance review and competency evaluation: 2 times per year
• Lunch meal + Parking fees provided
• Annual performance bonus & 13th-month salary: up to 3-month salary (based on your devotion and business efficiency)
• Holiday bonus & Company trip
• Remote working days: 12 days per year
• Annual leaves: 12 days per year
• Treatment: annual health check-up at top clinic in VN, weekly shoulder massage treatment, monthly team bonding, annual company trip, etc.
• Training program: ensure to cover product training for all newbie and other training programs according to the Company’s policy

Why you’ll love working here

• Learn product-thinking and customer-centric mindset
• Collaborative and supportive environment
• Young and passionate colleagues
• Professional and creative office view
• Clear & Scientific Agile Framework on the whole company workflow & culture
• Join a dynamic team to design and develop high-performance E-commerce products
• Flexible working hours: Monday to Friday