L2 Support Engineer
Vị trí này thuộc công ty STYL Solutions Pte. Ltd., làm việc từ xa tại Việt Nam, toàn thời gian. Bạn sẽ chịu trách nhiệm hỗ trợ kỹ thuật cấp 2 cho hạ tầng cloud, giám sát hệ thống, xử lý cảnh báo và sự cố, phối hợp với các bộ phận chuyên môn để giải quyết sự cố, quản lý ticket và lập báo cáo. Phúc lợi hấp dẫn gồm 19 ngày phép/năm, lương thưởng cạnh tranh, bảo hiểm sức khỏe, chế độ tăng lương, 100% lương & BHXH khi thử việc, môi trường quốc tế và cơ hội onsite Nhật, Singapore.
Yêu cầu có 2–3 năm kinh nghiệm Cloud IT Support, có kỹ năng vận hành AWS/Azure ở mức độ tác nghiệp, quản trị hệ thống Linux, scripting (Bash/PowerShell/Python), quen thuộc với ticketing/sự cố IT, có khả năng giao tiếp Tiếng Anh. Ưu tiên: Hiểu CI/CD, IaC (Terraform/CloudFormation), MySQL, ITIL, Docker, vi kiến trúc.
About STYL Solutions Pte. Ltd.
Formed in 2008, STYL has grown from a 3-man startup into a 100+ man operation today. STYL spans Singapore, Vietnam, and Japan with representatives and partners all over Asia. We believe in molding technology to the needs of our customers and thanks to our dedicated team of system architects and engineers from various principles, we are able to fulfill this belief.
Our Mission
Creating light, cost-effective, and scalable systems that are relevant to the current and future context of modern living
Our Vision
Simplifying Technologies for Your Lifestyle
Our Focus
To leverage the latest and greatest in wireless technology in creating systems that better lives and expand the Internet of things
L2 Support Engineer at STYL Solutions Pte. Ltd. · Vietnam (Remote)
Description:
Your responsibilities will include, but are not limited to:
- Operations & Support
- Ticketing & Reporting
- Monitoring & Automation
- Others
Qualifications
Here at STYL Solutions, we encourage our employees to take initiative, propose ideas and provide them with the opportunity to dive into multiple projects. We are looking for candidates who possess the following:
- Hands-on experience with AWS cloud services such as AWS/Azure (Operation level)
- Experience administering Linux systems
- Basic scripting ability (Bash, PowerShell, or Python) for operational and automation tasks
- Understanding of incident management and IT operations processes
- Familiarity with ticketing systems and SLA-based support
Nice-to-have
- Basic understanding of CI/CD concepts (no pipeline ownership required)
- Exposure to Infrastructure as Code (Terraform / CloudFormation)
- Experience with MySQL or other relational databases (support level)
...and more
Success in this role looks like
- Incidents are resolved within SLA with clear communication
- Monitoring alerts are handled proactively with minimal escalation
- Operational issues decrease over time through preventive actions
- Stakeholders trust L2 to keep systems stable
Benefits
STYL Solutions will give you the favorable conditions you need to tackle difficult problems and learn cutting-edge technologies:
- An international working environment with friendly and passionate colleagues
- Onsite opportunity to Japan, and Singapore for training and supporting customer
- ...and more
Important Note
By submitting an application, or sending your CV to us:
If you are ready to catapult your career to the next level, we will get you there. Please send all applications and CVs to our hiring team – hiring@styl.solutions. We look forward to working together and positioning STYL Solutions as an industry leader!
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