Junior Sales & Operations Executive

Company Profile

TechTrain Asia is a leading provider of online STEAM and creative tech education, equipping students aged 5-17 with essential future skills. Our mission is to transform curiosity into creativity and exploration into real-world innovation, fostering digital fluency, problem-solving abilities, and confidence in a tech-driven world.

We offer a diverse range of interactive, project-based courses in coding, AI, game design, app development, and 3D modeling. Our expert-led programs ensure students gain practical, industry-relevant skills while developing critical thinking, collaboration, and communication abilities.

As a dynamic start-up, TechTrain is committed to innovation and accessibility in tech education. We provide an engaging, fully online learning experience, preparing young learners to navigate and succeed in the digital age. With continued expansion, we offer exciting opportunities for career growth and impact within our team.

Role Summary

The Junior Sales & Operations Executive plays an important role in driving sales growth while providing best-in-class customer service to our parent and student community. This position works closely with the Operations/Sales/Academic functions of the business to handle the B2C sales funnel, to build student/parent relations, assist teachers in class when required, and to ensure the smooth execution of commercial and operational activities. This role requires a sales-driven mindset combined with excellent customer service and the ability to operate within a dynamic environment.

Position Details

Start date: June 2025

Location: Fully remote

Reports to: Sales / Operations Supervisors

Working Schedule: 44 hours per week

Monthly Base Salary: 12 - 17m VND Gross

Other Benefits:

• Substantial Quarterly paid performance-based bonus.
• TET bonus in accordance with company performance, policies, and regulations.
• Opportunity to have internal and external training to improve professional skills and working skills.
• Social insurance, health insurance, and unemployment insurance will be under Labor Law.
• 100% Remote working for good work-life balance.
• 12 days of paid annual leave.
• Work in a dynamic, fast-growing, and international working environment with plenty of professional development opportunities.

Requirements

Educational Background / Experience: Bachelor's degree in Business Administration, Sales, Marketing, or a related field. Or at least 1 year experience in a sales or business development role in education or EdTech fields.

Sales & Customer Engagement: Strong ability to drive conversions, manage relationships, and deliver an excellent customer experience.

Technical Proficiency: Familiarity with CRM tools, sales management software, and digital communication platforms.

Collaboration: Ability to work closely with both sales and operations teams, supporting initiatives and contributing to strategic/tactical decisions.

Communication & Problem-Solving: Strong verbal and written communication skills, with the ability to handle customer concerns and propose effective solutions.

Adaptability & Initiative: A proactive and flexible mindset, capable of handling multiple responsibilities in a dynamic startup environment.

Preferred Experience: Past experience in Education or EdTech industry sales, operations, or teaching assistant role in a growth-stage business.

Key Responsibilities

Sales (50%)

• B2C Sales & Lead Conversion: Actively engage with leads from initial contact to closure, conducting sales calls, trial lesson coordination, and customer follow-ups to maximize enrollment.
• Customer Relationship Management: Build and maintain strong relationships with parents and students, ensuring excellent service and a successful educational experience.
• Sales Strategy & Performance: Support the development and implementation strategies to increase student enrollment and re-enrollment, monitoring key sales metrics and adjusting tactics as needed.
• Collaboration with Marketing: Support supervisors in collaboration with the marketing team to ensure alignment between lead generation efforts and sales conversions, providing insights on lead quality and campaign effectiveness.
• Market Research: Research industry trends, competitor strategies, and customer feedback to identify opportunities for growth and potential partnerships.
• B2B Engagement Support: Assist in identifying and engaging with potential institutional or corporate partners, supporting outreach efforts, and contributing to partnership development initiatives.

Operational Support (40%)

• Student & Parent Support: Maintain effective communication with existing parents to provide updates on student learning progress, seek customer feedback, and facilitate liaison between parents and teachers to ensure student welfare and satisfaction.
• Academic Team Coordination & Support: Support academic operations in scheduling trial lessons and assisting with class assignments for enrolled students. Assist teachers when required with trials and lessons.
• Platform Utilization & Process Improvement: Contribute to the effective use of CRM and school management systems, ensuring accurate data input and process optimization to improve sales and operations workflows.
• Policy & Workflow Development: Provide operational input to refining operations and sales policies and procedures that enhance efficiency and service quality.

Other Responsibilities (10%)

• Meeting Participation: Attend weekly team/department meetings to align on sales and operational strategies, ensuring smooth coordination between departments.
• Sales Reporting: Support supervisors and management in preparing sales reports, presentations, and analytical tools, ensuring accurate and timely reporting to company management.
• Academic Operations Reporting: Support compilation and presentation of reports on academic operations, including student outcomes, feedback from students and parents, onboarding processes, and placement metrics.