IT User Support Officer
Vị trí này thuộc HFM, làm việc toàn thời gian tại khu vực Đông Nam Á (remote), chủ yếu hỗ trợ kỹ thuật tuyến đầu và thứ hai cho người dùng trong hệ thống công ty. Công việc bao gồm xử lý sự cố phần cứng, phần mềm, mạng, quản lý tài khoản truy cập, bảo trì thiết bị, ghi nhận sự kiện IT và hỗ trợ bảo trì/nâng cấp hệ thống. Mức lương và quyền lợi được thương lượng phù hợp với năng lực và kinh nghiệm.
Ứng viên cần có 1-3 năm kinh nghiệm ở vị trí IT support hoặc helpdesk, hiểu biết về phần cứng, hệ điều hành, hệ thống helpdesk, kiến thức cơ bản về mạng và tốt nghiệp CNTT hoặc ngành liên quan. Các chứng chỉ IT như CompTIA A+, ITIL là lợi thế. Ứng viên cần giao tiếp tốt, chủ động, phối hợp tốt trong môi trường đa nhiệm.
About HFM
Since our founding in 2010, we have become a leading global trading platform, empowering traders in 180 countries to access financial markets with confidence and ease.
Our dedication to trust and transparency sets us apart as a trusted partner in the industry.
At HFM, our culture is built around Customer Obsession, Excellence, Innovation, and Collaboration driving us to constantly improve our services and solutions.
If you’re passionate about innovation and want to make a meaningful impact in a dynamic, global environment, HFM is the right place for you. Join us today and be part of the future of online trading.
HF Markets Holdings Ltd is the holding company of HF Markets (UK) Ltd, HF Markets (DIFC) Ltd, HF Markets (Europe) Ltd, HF Markets SA (PTY) Ltd, HF Markets (Seychelles) Ltd and HFM Investments Ltd.
Primary description: HFM · Southeast Asia (Remote)
Job Summary
The IT User Support Officer is responsible for providing effective first-line and second-line technical support to end users. This role ensures the smooth operation of IT systems, hardware, software, and networks by diagnosing and resolving technical issues promptly while delivering excellent customer service.
Key Responsibilities
- Provide technical support to users via phone, email, ticketing system, or in person
- Troubleshoot and resolve hardware, software, network, and system-related issues
- Install, configure, and maintain desktops, laptops, printers, and peripheral devices
- Support operating systems and standard business applications
- Create, manage, and maintain user accounts, passwords, and access permissions
- Monitor and maintain IT systems to ensure availability and performance
- Escalate complex issues to senior IT staff or external vendors when required
- Maintain accurate documentation of incidents, solutions, and system changes
- Assist with IT asset management, inventory tracking, and equipment allocation
- Support system upgrades, patches, backups, and security updates
- Provide basic IT training and guidance to users
- Ensure compliance with organizational IT policies and data security standards
Required Skills and Competencies
- Strong troubleshooting and analytical skills
- Knowledge of computer hardware, operating systems, and office software
- Basic understanding of networking concepts
- Familiarity with helpdesk or ticketing systems
- Excellent communication and customer service skills
- Ability to manage multiple tasks and meet deadlines
- Team-oriented with a proactive attitude
Qualifications and Experience
- Diploma or bachelor’s degree in information technology, Computer Science, or a related field
- 1–3 years of experience in an IT support or helpdesk role (fresh graduates may be considered)
- Relevant certifications (e.g., CompTIA A+, ITIL) are an advantage
Working Conditions
Office-based role with occasional on-site support
May require after-hours or on-call support depending on business needs
Location:
Southeast Asia
Skills:
Similar Jobs
