Full Stack Engineer
Vị trí này tại Motivforce | Top B2B Loyalty Programs là toàn thời gian, làm việc từ xa từ Việt Nam, tập trung hỗ trợ và chăm sóc khách hàng tham gia chương trình khách hàng thân thiết. Ứng viên sẽ xử lý các truy vấn, sự cố qua email, đảm bảo sự hài lòng thành viên, sử dụng thành thạo Excel, Google Sheets và các công cụ hỗ trợ liên quan.
Ứng viên cần thành thạo tiếng Tây Ban Nha và tiếng Anh (đọc, viết, nói). Kinh nghiệm ở các vị trí chăm sóc khách hàng hoặc chương trình loyalty và hiểu biết về Helpscout là một lợi thế. Yêu cầu sự tỉ mỉ, ưu tiên chất lượng dịch vụ và khả năng giải quyết vấn đề nhanh chóng.
About the Company: Motivforce | Top B2B Loyalty Programs
With decades of multi-award-winning experience, Motivforce specializes in crafting bespoke B2B loyalty programs tailored to unique business goals. Their solutions are designed to deliver measurable ROI and drive unparalleled results. Ready to see the difference? Contact them today.
Position: Full Stack Engineer
Company: Motivforce | Top B2B Loyalty Programs
Location: Vietnam (Remote)
Job Description
Position Overview: We are seeking a dedicated and detail-oriented Member Service Desk Specialists to assist the Head of Member Service Desk in delivering exceptional service to our loyalty program members. The ideal candidate will ensure that our program members receive the highest standard of service regarding rewards, inquiries, and prompt communication within established service level agreement (SLA) timeframes. The position requires a bilingual approach for both written and verbal (Portuguese, Spanish and English)
Key Responsibilities:
- Assist the Member Services Manager by providing top-notch service to loyalty program participants.
- Problem solve issues within the loyalty program platform, member experience, and or technical issues members are experiencing.
- Address and resolve issues and inquiries from Motivforce client loyalty program members through timely email communication.
- Effectively communicate instructions and resolutions at a high functionality level to ensure member satisfaction.
- Assist with member account inquiries and provide detailed information regarding the loyalty program.
- Respond to member questions related to client program information with clarity and professionalism.
- Maintain a strong knowledge of products and sales to champion core service values effectively.
- Perform additional duties as assigned by management to support the overall goals of the loyalty program.
Qualifications:
- Strong communication skills, both written (Spanish and English) and verbal (Spanish and English).
- Ability to problem solve user experience issues with the resources provided.
- Ability to multitask and manage priorities in a fast-paced environment.
- High attention to detail and a commitment to delivering high-quality service.
- Proficiency in Microsoft Excel and Google Sheets and other relevant service software applications.
- Helpscout experience is a plus.
- Previous experience in customer service, loyalty programs, or a related field is a plus.
Join our team and play a vital role in enhancing our loyalty program, ensuring every participant enjoys a rewarding experience!
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