Customer Support Collaborator (ca đêm)
Vị trí cộng tác viên hỗ trợ khách hàng làm việc trực tuyến hoàn toàn cho BSS Group với khung giờ 00:00-4:00, từ thứ Ba đến thứ Bảy hàng tuần. Bạn sẽ hỗ trợ khách quốc tế sử dụng ứng dụng Shopify, xử lý sự cố, phối hợp với các nhóm nội bộ và cập nhật kịp thời cho khách. Lương 60.000 VND/giờ, môi trường trẻ trung, năng động, nhiều cơ hội phát triển kỹ năng tiếng Anh và chuyên môn e-commerce.
Yêu cầu có tiếng Anh tương đương IELTS 6.5 hoặc cao hơn, hiểu biết cơ bản về HTML/CSS, ưu tiên từng làm hỗ trợ khách hàng/kỹ thuật ở lĩnh vực công nghệ hoặc thương mại điện tử. Đề cao khả năng giao tiếp, chủ động học hỏi, quản lý thời gian tốt và tinh thần trách nhiệm.
About BSS Group
BSS Group is the trusted partner for full-service E-commerce solutions.
Since 2012, BSS has provided a wide range of products and services on multiple platforms. Two years later, BSS Commerce was established representing a significant step in the company's efforts to build a reputable brand of products & services.
In 2022, we are thrilled to have Magestore and Simicart join the ecosystem to diversify our offerings for hundreds of thousands of customers from over 150 countries in the world.
From our humble beginnings with only 3 key members in our first office, BSS Group has now expanded to 300 members - including E-commerce Solution Specialists, Certified Developers, PMP certified Project Managers, highly qualified Testers, and Marketers.
To become a trusted full-service solution provider for multiple eCommerce platforms on a global scale, we are eager to find out the next talented generation to join us. We pride ourselves on:
- Competitive benefits
- Plentiful career development opportunities
- International project & Innovative technology
- Human-centric working environment
Find out more about BSS:
- Products & Services: https://bsscommerce.com/ and https://www.magestore.com/
- People & Culture: https://bssgroup.vn/
Customer Support Collaborator (ca đêm)
Company: BSS Group
Location: Hanoi Capital Region (Remote)
Job Description: Provide timely support to international customers on how to set up and use our Shopify apps effectively. Troubleshoot and resolve issues encountered during app usage. Collaborate closely with internal teams to ensure efficient issue resolution. Provide timely updates on case progress and ensure smooth communication with customers. Take on additional assigned tasks (if any).
Requirements:
- Working hours (UTC+7): Regular shift (Remote): 00:00 AM – 4:00 AM, Tuesday to Saturday (Start after training is completed).
- Proficient in English, equivalent to IELTS 6.5 or higher.
- Basic knowledge of HTML/CSS is required.
- Prior experience in Customer Support/Technical Support, especially in Technology or E-commerce, is a plus.
- Hard-working, detail-oriented, responsible, and eager to learn new tools and technologies.
- Strong skills in communication, time management, and self-management.
Benefits:
- Salary: 60,000 VND/hour
- Work 100% remotely
- Gain hands-on experience with global e-commerce tools and platforms.
- Enhance your English and communication skills through daily interaction with foreign clients.
- Work in a young, supportive, and growth-focused team culture.
- Access regular training sessions and a knowledge-rich environment.
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