Customer Service - Asia
Join a remote team specializing in fencing solutions for various property types, with a full-time, Monday-Friday schedule (8-5 PST/CST/EST). This customer-facing role ensures client satisfaction by handling inquiries, qualifying leads, and scheduling appointments, while maintaining thorough CRM documentation. The position offers $1,200 USD/month and requires a professional, home-based work environment.
Candidates should have previous customer service experience (preferably phone-based), excellent English communication skills (C1/C2), and be familiar with CRM systems and communication platforms like RingCentral and Zoom. Strong organizational skills, computer literacy, and the ability to manage multiple customer inquiries simultaneously are essential. An introductory video submission is required as part of the application process.
Location: Remote (Work from Home)
Schedule: 8-5 Mon-Fri (PST;CST;EST)
Compensation: $1,200 USD per month
We specialize in providing fencing solutions for residential, commercial, and industrial properties, offering high-quality materials, professional installation services, and a commitment to customer satisfaction. Our focus on durability, aesthetics, and functionality caters to diverse client needs, including additional services like fence repair and maintenance.
ROLE DEFINITIONWe are looking for a Customer Service Representative who will be the primary point of contact with clients. This role focuses on ensuring customer satisfaction, resolving inquiries, and supporting the sales process by qualifying leads and coordinating appointments.
RESPONSIBILITIES- Answer incoming phone calls, emails, and text messages in a professional manner.
- Provide accurate product and service information to customers.
- Qualify potential clients using predefined criteria and scripts.
- Schedule and confirm client appointments with the sales team.
- Document customer interactions and update CRM records.
- Request reviews and feedback from clients after project completion.
- Follow up on unresolved customer issues to ensure satisfaction.
- Previous experience in a customer service role (phone-based preferred).
- Excellent English communication (C1/C2) both written and verbal.
- Strong interpersonal skills with a friendly and professional tone.
- Comfortable using communication platforms (RingCentral, Zoom, etc.).
- Basic computer literacy: CRM, spreadsheets, and email tools.
- Professional home office setup and reliable internet.
- Must be confident on calls with commercial and residential clients.
- Strong organizational skills and ability to handle multiple customers at once.
- Introductory video submission required as part of the recruitment process.
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