Customer Care Consultant

HBX, a global e-commerce platform specializing in fashion and lifestyle, is hiring a Customer Service Associate based in Ho Chi Minh City. This is a full-time position supporting customers across multiple channels with a strong focus on delivering high-quality service and maintaining professionalism. You’ll work closely with teams across the business, manage customer service documentation, and assist with ad-hoc tasks as needed. The company offers a dynamic, internationally-oriented work environment and seeks team members who are passionate about customer satisfaction.

The ideal candidate has a degree or diploma, and prior customer service experience, ideally in e-commerce. Strong fluency in both Chinese and English (spoken and written) is required. Familiarity with CRM and Live Chat tools is preferred, along with excellent communication, organization, and time management skills. Must be proficient with MS Office and Google Drive and available to work weekends, during busy periods, and on public holidays.

Applicants must be legally eligible to work in Vietnam. To apply, submit a cover letter, resume, and expected salary. HBX is committed to data privacy and will use personal information exclusively for recruitment purposes.