Content and Communications Specialist (Technical and Documentation writing)

About Kegmil:

Kegmil is revolutionizing the way mission-critical assets are repaired and maintained – by transforming complex systems of people and processes into streamlined, intelligent operations. Our mission is to empower millions of deskless field service professionals across Asia’s asset-centric industries with superior technology to elevate service excellence, operational insight, and profitable growth. Our cloud-based, mobile-first, and AI-powered platform automates and optimizes every aspect of field service from job scheduling and dispatch to execution and reporting.

Kegmil is trusted by leading organizations across mission-critical sectors – including elevator, fire protection, data center, medical equipment, and aerospace – to build the next-generation digital backbone that unifies FSM, modular ERP, and AI agents into one seamless platform for simpler, smarter, field service.

We are a curious and collaborative team that finds purpose in solving real problems for our customers. We learn and grow together in a high-trust, inclusive culture – where ideas are heard, ownership is encouraged, and customer success is everyone’s priority.

Location: HCMC or Remote

Job Type: Full-time

Job Description: We are looking for a versatile and tech-savvy Content and Communications Specialist who can not only create engaging content across various media but also leverage artificial intelligence to enhance content production processes. This role requires a blend of technical proficiency, creative aptitude, and a deep understanding of user-centric design.

Key Responsibilities:

• AI-Driven Content Generation: Master and deploy AI tools to generate high-quality content from provided materials, refining AI models to ensure accuracy and brand consistency.
• Product Documentation: Produce detailed user guides and documentation, focusing on clarity and usability from the user’s perspective, utilizing AI to streamline information gathering and synthesis.
• Video Production: Develop and produce instructional and promotional videos, using AI to assist with scripting and preliminary edits, effectively communicating product benefits and features.
• Digital Content Creation: Craft compelling content for the company website, blogs, and social media channels, optimizing content for search engines and social engagement using AI tools.
• Project Documentation: Create comprehensive project documentation to articulate project scopes and updates to stakeholders, leveraging AI for data accuracy and detail.
• Q&A for AI Chatbot: Develop intuitive and responsive Q&A content for AI chatbots, enhancing automated customer support capabilities.

Required Skills and Qualifications:

• Bachelor’s degree in Communications, Journalism, Marketing, or a related field.
• Proven experience with AI content generation tools and digital content management.
• Strong ability to translate complex product information into user-friendly formats.
• Rapid learning capability and eagerness to continuously acquire new skills.
• Exceptional writing, editing, and verbal communication skills.
• Logical thinker with an analytical approach to problem-solving.

Preferred Skills:

• Experience in SaaS Product, especially with user-centered design and customer interaction technologies.
• Technical proficiency in video editing, graphic design, and AI technologies.

What We Offer:

• Competitive salary and comprehensive benefits package.
• Dynamic and innovative work environment with opportunities for personal and professional growth.
• Access to cutting-edge tools and technologies.